Call Center Hours of Operation

The Current Call Hours are shown below by Time Zones in local time, separated by the different HelloGym Call Center Services:

Eastern Time [United States & Canada]

GymAnswering Mondays - Thursdays: 10 AM - 8 PM Fridays: 10 AM - 6 PM Saturdays: 11 AM - 3 PM Sundays: Closed	GymLead Mondays - Thursdays: 9 AM - 8 PM Fridays: 9 AM - 6 PM Saturdays: 11 AM - 3 PM Sundays: Closed

Central Time [United States & Canada]

GymAnswering Mondays - Thursdays: 9 AM - 7 PM Fridays: 9 AM - 5 PM Saturdays: 10 AM - 2 PM Sundays: Closed	GymLead Mondays - Thursdays: 9 AM - 7 PM Fridays: 9 AM - 5 PM Saturdays: 10 AM -2 PM Sundays: Closed

Mountain Time [United States & Canada]

GymAnswering Mondays - Thursdays: 9 AM - 6 PM Fridays: 9 AM - 4 PM Saturdays: 9 AM - 1 PM Sundays: Closed	GymLead Mondays - Thursdays: 8 AM - 6 PM Fridays: 8 AM - 4 PM Saturdays: 9 AM - 1 PM Sundays: Closed

Western Times:

This includes any Service Locations (Facilities) that are Pacific Time, Alaska Time, & Hawaii Time

GymAnswering Mondays - Thursdays: 7 AM - 5 PM Fridays: 7 AM - 3 PM Saturdays: 8 AM - 12 PM Sundays: Closed	GymLead Mondays - Thursdays: 9 AM - 5 PM Fridays: 9 AM - 3 PM Saturdays: 9 AM - 12 PM Sundays: Closed

Arizona Time:

GymAnswering & GymLead*

Depending on the Time of the Year because of Day Light Savings, Arizona will follow either Mountain Time or Pacific Time.

Arizona Day Time:
- Starts between March and April & Ends between September and November. During this time Arizona outside the Navajo Nation follows Pacific Time Hours.
Arizona Standard Time:
- Starts between September and November & Ends between March and April. During this time Arizona follows Mountain Time.
*GymLead Note:
- GymLead calls continue running starting at 9 A.M. Local Time.

Do you have a Question or Concern about a call or chat that an agent with our Call Center Handled?

Please respond by click reply of the emailed call or chat recap that you have the question or concern about. This will open a ticket for our call center admin team to look into how the agent handled the call or chat.

Call & Chat Recaps are emailed from notifications@hellogym.io, please add this email to your email services (Outlook, Gmail, Etc.) safe sender list (Whitelisted Email). For information on how to do this Click Here