FAQs | What happens if I lose internet access?

Written by Mitchell Brusseau

HelloGym and its related systems/applications (see list below) along with related hardware [ GymPhone - Your VoIP Business Phone (Yealink or Other Brands/Makes/Models), ] or third-party system integrations and hardware [ e.g. Geokey (Door Access Control) ] rely on an active internet connection. While the internet is becoming increasingly reliable, we realize that an internet outage can occur.

For continued Phone Communications, we recommend having our Mobile Applications (Vosseo, Active Lead Response, HelloGym Management, Etc.) downloaded to a device with a cellular data plan (e.g. Your Personal Mobile Phone).

As a HelloGym Best Practice we recommend our Mobile Applications be downloaded for any facility users as part of having service with us.

HelloGym Systems/Applications:

Web-App/Portals:

HelloGym Web App/Portal [ https://membership.hellogym.io/ ]

HelloGym Group Class Web-Calendar [ https://group-class.hellogym.io/ {Account ID} ]

HelloGym Group Class Calendar Check-in Web-Kiosk [ https://group-class.hellogym.io/kiosk/classes/ {Account ID} ]

HelloGym Whiteboard Web App [ https://whiteboard.hellogym.io/workout ]

Active Lead Response (ALR) Web App [ https://app.activeleadresponse.com/ ]

Vosseo Web Portal [ https://messages.vosseo.com/portal/ ]

GymPhone Web Portal [ https://messages.mygymphone.com/portal/ ]

Mobile Apps:

HelloGym Management Mobile App

Active Lead Response (ALR) Mobile App,

Vosseo Mobile App

OTHER Mobile Apps

GymAnswering Note:

If you have an Answering Service Plan (GymAnswering - Full Service, Sales Only Service, Etc.) and your facility loses internet &/or power your calls will still continue to route to the HelloGym's Call/Contact Center. Your inbound/incoming calls will go directly to the call/contact center if you have a Full Service GymAnswering Plan. If you have a Sales Only Service GymAnswering Plan the IVR (Phone Tree) will still route calls accordingly [Press 1 for New Membership (Rings the facility first then transfers to the call/contact center), Press 2 (Rings the facility then goes to Voicemail)].

We recommend downloading the HelloGym Management Mobile App, logging in, and adding a Variation-Hour for the day as this one-time exception for this temporary outage [Internet &/or power].

Additionally, you can add a note to the current field labeled Covid19 Scheduling on the facility basics tab will aid our agents in handling your caller's questions.

Please be aware this field is treated as if it is ongoing so you will need to delete the note once the outage has passed. Variation-Hours auto-delete after the set time and date have elapsed, so no need to log in to delete notes.

Didn't find what you were looking for? We'd love to hear from you. Write to support@hellogym.io

HelloGym™ Frequently Asked Questions (FAQs) | What happens if I lose internet access?