FAQs | Phone Trouble Shooting

Written by HelloGym

Here are a few things to confirm and try to help remedy phone issues you may be having:

Ensure that the Ethernet cable is, securely, plugged into the base station.
Ensure the other end of the Ethernet cable is plugged securely into the wall, or modem/router, or Ethernet Port.
As these are, in a sense, little computers, and sometimes the base stations require a quick power reset. Perform a power reboot of the phone's base station. Simply unplug the power cable, for about 5-10 seconds, then plug it back in and give it a minute to restart.
Similarly, as modems/routers are typically always on and connected, they too sometimes need a quick power reset. Perform a power reboot on your modem/router.

If these do not solve the issue(s), please email support@hellogym.io

You should receive a response within the next 24-48 hours. If the issue persists or worsens, and you have not yet heard from support, within that time, please send an email again to support@hellogym.io

Didn't find what you were looking for? We'd love to hear from you. Write to support@hellogym.io

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