FAQs | How Do I Clear My Cache and Cookies?
Have you been encountering odd or even strange and mysterious issues or errors when using HelloGym or any of the Other HelloGym Eco System of Applications?
It's possible that your browser has stored data that is causing the issues. To potentially resolve the issue we suggest clearing the caches and/or the cookies as the first step when you encounter an issue.
A cache is a temporary storage location for website information. A browser cache stores info that allows websites to load more quickly. Another type of cache is the Domain Name Server (DNS) cache which stores website address information that makes it easier to navigate to the website.
A cookie (HTTP/HTTPS cookies) on the other hand are files created by websites that you visit. This is done by saving information about your visit to provide you with a more personal-like experience. Cookies let websites remember you, your logins, session management, personalizations, and more. They are text files with small pieces of data that identify your computer as you use your network.
Clearing your browser's caches and/or cookies can often resolve any issues you may have.
We of course provided information for the browsers we recommend our users to use for our systems/applications.
IN THIS ARTICLE
Clearing cache, DNS cache, and cookies in Google Chrome
Clearing cache, DNS cache, and cookies in Google Chrome
To learn how to clear your cache and cookies in Google Chrome, see Clear Cache & Cookies on the Google Support website.
They've provided details for computers, Android devices, iPhones, and iPads.
To clear your DNS cache in Google Chrome:
- On your computer, open Chrome.
- In the address bar, enter chrome://net-internals/#dns and then press Enter.
- Click Clear host cache.
Clearing cache, DNS cache, and cookies in Firefox
To learn how to clear your cache in Firefox, see How to Clear the Firefox cache on the Mozilla Support website.
To learn how to clear your cookies in Firefox, see Clear cookies and site data in Firefox on the Mozilla Support website.
To clear your DNS cache in Firefox
- On your computer, open Firefox.
- In the address bar, enter about:networking#dns and then press Enter.
- Click Clear DNS Cache.
Best Practice and Tip:
As a Best Practice if the first attempt fails we suggest making a screen recording video of the issue including your attempt to resolve the issue by clearing your cache and/or cookies, then sending the video to HelloGym Support to assist you in solving the issue.
HelloGym™ FAQs | How Do I Clear My Cache and Cookies?
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