HelloGym's Hours of Operation

HelloGym's Hours of Operation & Service


HelloGym HQ

200 Central Ave. Osseo, MN 55369 USA

Phone: (866) 231-8577

Sales

Connect with a Business Specialist 

Phone: (866) 231-8577
Email: sales@hellogym.io

Mondays - Fridays:  08:30 AM to 5:00 PM Central Time

Department Contact(s): 

Support

Connect with a Software Specialist

Phone: (866) 231-8577
Email: support@hellogym.io

Mondays - Fridays: 09:00 AM to 5:00 PM Central Time

Department Contact(s): 


Have you received your equipment for your location's phone?  Click Here to schedule your install with our support team

The Support Department handles all of the phone & tech or software support. Email support@hellogym.io to create a ticket for their workflow. Please include your name, the location/facility you are with

Billing

Connect with a Billing Specialist

Phone: (866) 231-8577
Email:  billing@hellogym.io

Mondays - Fridays: 08:30 AM to 5 PM Central Time

Department Contact(s): 

Onboarding & Implementation

Connect with an Onboarding & Implementation Specialist


Click Here to book your onboarding & Implementation of the HelloGym Portal, Company Wizard, & Active Lead Response (ALR)

Call Center Hours of Operation 

For Questions about the call recaps & to follow up about a call that an agent handled, please reply to the email that contains the call in question. It will come to our team & allow us to look into the call in question.

You can email notifications@hellogym.io with any location/facility-related questions (Not App, Phone/Tech related). Please include your location when you do email.  

The current hours are shown below and are based on Time Zone & then Service. 

Eastern Time:

GymLead 

  • Mondays - Thursdays: 9 AM - 8 PM (Local Time) || Central Time: 8 AM - 7 PM
  • Fridays: 9 AM - 6 PM (Local Time) || Central Time: 8 AM - 5 PM
  • Saturdays: 11 AM - 3 PM (Local Time) || Central Time: 10 AM - 2 PM
  • Sundays: Closed || Central Time: Closed

GymAnswering

  • Mondays - Thursdays: 10 AM - 8 PM || Central Time: 9 AM - 7 PM
  • Fridays: 10 AM - 6 PM || Central Time: 9 AM - 5 PM
  • Saturdays: 11 AM - 3 PM || Central Time: 10 AM - 2 PM
  • Sundays: Closed || Central Time: Closed

Central Time: 

GymLead

  • Mondays - Thursdays: 9 AM - 7 PM (Local Time) 
  • Fridays: 9 AM - 5 PM (Local Time) 
  • Saturdays: 10 AM - 2 PM (Local Time) 
  • Sundays: Closed 

GymAnswering

  • Mondays - Thursdays: 9 AM - 7 PM 
  • Fridays: 9 AM - 5 PM 
  • Saturdays: 10 AM - 2 PM 
  • Sundays: Closed 

Mountain Time: 

GymLead

  • Mondays - Thursdays: 9 AM - 6 PM (Local Time) || Central Time: 10 AM - 7 PM
  • Fridays: 9 AM - 4 PM (Local Time) || Central Time: 10 AM - 5 PM
  • Saturdays: 9 AM - 1 PM (Local Time) || Central Time: 10 AM - 2 PM
  • Sundays: Closed || Central Time: Closed

GymAnswering

  • Mondays - Thursdays: 8 AM - 6 PM || Central Time: 9 AM - 7 PM
  • Fridays: 8 AM - 4 PM || Central Time: 9 AM - 5 PM
  • Saturdays: 9 AM - 1 PM || Central Time: 10 AM - 2 PM
  • Sundays: Closed || Central Time: Closed

Western Time: 

This will include any location/facilities in Pacific Time, Alaska Time, & Hawaii Time

GymLead

  • Mondays - Thursdays: 9 AM - 5 PM (Local Time) || Central Time: 11 AM - 7 PM
  • Fridays: 9 AM - 3 PM (Local Time) || Central Time: 11 AM - 5 PM
  • Saturdays: 9 AM - 12 PM (Local Time) || Central Time: 11 AM - 2 PM
  • Sundays: Closed || Central Time: Closed

GymAnswering

  • Mondays - Thursdays: 7 AM - 5 PM || Central Time: 9 AM - 7 PM
  • Fridays: 7 AM - 3 PM || Central Time: 9 AM - 5 PM
  • Saturdays: 8 AM - 12 PM || Central Time: 10 AM - 2 PM
  • Sundays: Closed || Central Time: Closed

Arizona Time: 

GymLead

  • Depending on the Time of the Year because of Day Light Savings, AZ will follow either Mountain Time or Pacific Time.
    Arizona Day Time:  Starts between March and April  & Ends between September and November. During this time AZ outside the Navajo Nation follows Pacific Time Hours.
    Arizona Standard Time: Starts between September and November & Ends between March or April. During this time AZ follows Mountain Time. 

GymAnswering

  • Depending on the Time of the Year because of Day Light Savings, AZ will follow either Mountain Time or Pacific Time.
    Arizona Day Time:  Starts between March and April  & Ends between September and November. During this time AZ outside the Navajo Nation follows Pacific Time Hours.
    Arizona Standard Time: Starts between September and November & Ends between March or April. During this time AZ follows Mountain Time. 

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