HelloGym's Hours of Operation

HelloGym's Hours of Operation & Service

HelloGym HQ

200 Central Ave. Osseo, MN 55369 USA

Phone: (866) 231-8577

Sales

Connect with a Business Specialist 

Phone: (866) 231-8577

Email: sales@hellogym.io

Mondays - Fridays:  08:30 AM to 5:00 PM Central Time

Department Contact(s): 

• Ryan: ryan.otto@hellogym.io

Support

Connect with a Software Specialist

Phone: (866) 231-8577 Email: support@hellogym.io

Mondays - Fridays: 08:30 AM to 5:00 PM Central Time

Department Contact(s): 

• Andrew: aarestad@hellogym.io
• Chelsey: clogan@hellogym.io

Have you received your equipment for your location's phone? Click Here to schedule your install with our support team

The Support Department handles all of the phone & tech or software support. Email support@hellogym.io to create a ticket for their workflow. Please include your name, the location/facility you are with

Billing

Connect with a Billing Specialist

Phone: (866) 231-8577 Email: billing@hellogym.io

Mondays - Fridays: 08:30 AM to 5 PM Central Time

Department Contact(s): 

• Mindi: billing@hellogym.io

Onboarding & Implementation

Connect with an Onboarding & Implementation Specialist

Click Here to book your onboarding & Implementation of the HelloGym Portal, Company Wizard, & Active Lead Response (ALR)

Call Center Hours of Operation 

For Questions about the call recaps & to follow up about a call that an agent handled, please reply to the email that contains the call in question. It will come to our team & allow us to look into the call in question.

You can email notifications@hellogym.io with any location/facility-related questions (Not App, Phone/Tech related). Please include your location when you do email.  

The current hours are shown below and are based on Time Zone & then Service. 

Eastern Time:

GymLead 

• Mondays - Friday: 9 AM - 7PM (Local Time) || Central Time: 8 AM - 6 PM
• Saturdays & Sundays: 11 AM - 3 PM (Local Time) || Central Time: 10 AM - 2 PM

GymAnswering

• Mondays - Thursdays: 10 AM - 8 PM || Central Time: 9 AM - 7 PM
• Fridays: 10 AM - 6 PM || Central Time: 9 AM - 5 PM
• Saturdays: 11 AM - 3 PM || Central Time: 10 AM - 2 PM
• Sundays: Closed || Central Time: Closed

Central Time: 

GymLead

• Mondays - Friday: 9 AM - 7 PM (Local Time) 
• Saturdays & Sundays: 10 AM - 2 PM (Local Time) 

GymAnswering

• Mondays - Thursdays: 9 AM - 7 PM 
• Fridays: 9 AM - 5 PM 
• Saturdays: 10 AM - 2 PM 
• Sundays: Closed 

Mountain Time: 

GymLead

• Mondays - Friday: 9 AM - 7 PM (Local Time) || Central Time: 10 AM - 8 PM
• Saturdays & Sundays: 9 AM - 1 PM (Local Time) || Central Time: 10 AM - 2 PM

GymAnswering

• Mondays - Thursdays: 8 AM - 6 PM || Central Time: 9 AM - 7 PM
• Fridays: 8 AM - 4 PM || Central Time: 9 AM - 5 PM
• Saturdays: 9 AM - 1 PM || Central Time: 10 AM - 2 PM
• Sundays: Closed || Central Time: Closed

Western Time: 

This will include any location/facilities in Pacific Time, Alaska Time, & Hawaii Time

GymLead

• Mondays - Friday: 9 AM - 7 PM (Local Time) || Central Time: 11 AM - 9 PM
• Saturdays & Sundays: 9 AM - 12 PM (Local Time) || Central Time: 11 AM - 2 PM

GymAnswering

• Mondays - Thursdays: 7 AM - 5 PM || Central Time: 9 AM - 7 PM
• Fridays: 7 AM - 3 PM || Central Time: 9 AM - 5 PM
• Saturdays: 8 AM - 12 PM || Central Time: 10 AM - 2 PM
• Sundays: Closed || Central Time: Closed

Arizona Time:

GymLead

• Depending on the Time of the Year because of Day Light Savings, AZ will follow either Mountain Time or Pacific Time. Arizona Day Time:  Starts between March and April  & Ends between September and November. During this time AZ outside the Navajo Nation follows Pacific Time Hours.Arizona Standard Time: Starts between September and November & Ends between March or April. During this time AZ follows Mountain Time. 

GymAnswering

• Depending on the Time of the Year because of Day Light Savings, AZ will follow either Mountain Time or Pacific Time.Arizona Day Time:  Starts between March and April  & Ends between September and November. During this time AZ outside the Navajo Nation follows Pacific Time Hours.Arizona Standard Time: Starts between September and November & Ends between March or April. During this time AZ follows Mountain Time.